Common account issues & solutions
The most common account-related issues on gebajee are login problems and identity verification queries. If you can't log in, it usually means an incorrect password or a temporarily locked account. Entering the wrong password several times in a row can trigger an automatic 30-minute security lock. During this time, use the password reset option or reach out via Live Chat.
Many users find the identity verification (KYC) process a bit tedious, but it's there to protect you. Before your first major withdrawal on gebajee, you'll need to upload photos of both the front and back of your national ID or passport. Make sure the images are clear and that none of the four corners are cut off. Blurry photos will delay verification and require resubmission.
Changing your mobile number can't be done on your own — it must be handled through the support team, since your mobile number is linked to payment verification. Send your old and new number via email or Live Chat, and the team will verify and update it for you.
What should I do if I have a betting issue?
Most technical issues while betting can be resolved with a simple page refresh. However, if you have a question about a bet's outcome or feel it wasn't settled correctly, reach out to support. Every bet on gebajee has a reference number — share it and the support team can look into it right away.
In Live Betting, bets may occasionally not be accepted during odds updates. This is a technical occurrence, and any amount deducted is refunded immediately. If you place a live bet and receive no confirmation with no change to your balance, wait a few minutes — the system usually resolves it automatically. If it still isn't sorted, contact us via chat.
When a match is cancelled or abandoned, gebajee settles bets according to its specific rules. Full details are explained in the FAQ section below.
Live Scores & Match Tracking
Many users don't realize that live score tracking is available while betting on gebajee. Click on any ongoing match in the Sports section to open the live update page for that match, where you can see scores, overs, wickets, and team performance — all in real time.
Gebajee's live scoreboard for cricket matches is quite detailed. You can see the current batsman's runs, strike rate, bowler's figures, and session-by-session comparisons — all in one place. This information makes it much easier to make decisions during live betting.
For football, live data is also available for goals, cards, corners, and ball possession. On smaller mobile screens, the scoreboard can be viewed in compact mode, showing only the most essential information.
Stay Safe – Security Tips from gebajee
Security on any online platform is a shared responsibility. gebajee does everything it can on its end, but users need to take precautions too. The most important rule: never share your password, OTP, or PIN with anyone. No gebajee support agent will ever ask for your OTP.
Watch out for phishing sites. Fake sites mimicking gebajee's name may exist. Always verify the correct web address before logging in, and never click an unfamiliar link to sign in. If you spot anything suspicious, report it directly to gebajee's Help Center.
- Use a strong password — combine letters, numbers, and symbols
- Keep two-factor authentication (2FA) enabled
- Always log out when you're done, especially on shared devices.
- Review your account activity regularly
- Never give anyone else access to your account
For questions about bonuses and promotions
Gebajee regularly offers a range of bonuses and promotions — deposit bonuses, cashback, referral rewards, and VIP perks. These are among the most common topics users ask about, with the top questions being why a bonus wasn't credited or why a withdrawal is being blocked.
There are two common reasons a bonus may not be credited: either the bonus wasn't activated at the time of claiming, or the specific conditions of the promotion weren't met. The terms for each bonus are clearly listed on gebajee's promotions page. If you haven't received your bonus, contact support with the bonus name and deposit time for a quick review.
If you can't withdraw a bonus, it's usually because the wagering requirement hasn't been met yet. You can check how much wagering remains in the bonus section of your gebajee wallet — this will tell you exactly how much more you need to bet before the bonus becomes withdrawable.
